Terms & conditions


The Heartlessjeans.com merchant site (hereinafter referred to as the site) is an electronic commerce site accessible via the Internet, open to any user of this network (hereinafter referred to as Internet users). »).

Heartlessjeans.com is edited by Mr Djeribi, representative and administrator of the company: Bs Company Heartless Jeans 206 rue Saint Denis 75002 Parisris

This site is hosted by Shopify.

Heartlessjeans.com offers fashion products (hereafter referred to as the products) for sale from commercial partners to Internet users browsing Heartlessjeans.com (hereafter referred to as users). For the application hereof, it is agreed that the user and Heartlessjeans.com will be collectively referred to as the parties and individually referred to as the party, and that the user who has validated an order will then be referred to as the buyer. The rights and obligations of the user necessarily apply to the buyer.'acheteur.

The user who would like to buy on Heartlessjeans.com declares to have full legal capacity. However, a person incapacitated within the meaning of article 1123 and following of the civil code, if he cannot in any way buy on Heartlessjeans.com and thus acquire the quality of purchaser, could be a user of the site. Consulting the site and the services it offers are then the responsibility of its legal representative. This legal representative is required to comply with these stipulations. In any case, when transmitting personal data, the legal representative must compile the registration form himself or expressly authorize the minor to complete said form, the stipulations relating to personal data as provided for in article 7 below of course being applicable.

Any order for a product offered on Heartlessjeans.com implies consultation and express acceptance of these general conditions of sale, without however this acceptance being conditioned by a handwritten signature on the part of the user. In accordance with the provisions of Articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of March 30, 2001, taken for the application of Article 1316-4 of the Civil Code and relating to the electronic signature, it is reminded that the validation of the order form as specified in article 3.3. Hereinafter, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature and constitutes proof of the entirety of the order and of the exigibility of the sums due in execution of the said order..

Hypertext links can refer to websites other than the present one. Heartlessjeans.com disclaims all liability in the event that the content of these websites contravenes the legal and regulatory provisions in force.

In addition, Heartlessjeans.com recalls that any creation of a hypertext link to the home page of this site or any other page of the site is subject to the express, prior and written agreement of Heartlessjeans.com.

Finally, it is specified that the user can save or print these general conditions of sale, provided however that they do not modify them.
The purpose of these general conditions of sale is to define, exclusively because of the relationships they establish on the internet, the rights and obligations of the parties arising from the online sale of products offered on Heartlessjeans.com.

The present conditions apply to the exclusion of any other document, in particular the general conditions of sale appearing in the catalog of products distributed by post by Heartlessjeans.com.

The products offered for sale on Heartlessjeans.com are those which appear on Heartlessjeans.com, on the day of the consultation of the site by the user and within the limits of available stocks.

In case of unavailability of one of the products, the buyer will be informed at the latest when the order is delivered. In this case, Heartlessjeans.com will only debit the amount of the order for the accessories delivered, less the amount of the product (s) not delivered (s), or will refund the sums collected in the amount of the ) product (s) not delivered.

The photographs and texts illustrating the products do not enter into the contractual field. If these photographs and / or texts were of an erroneous nature, the responsibility of Heartlessjeans.com could not be engaged in this regard.
2.2. PRICE

Prices are indicated in euros including VAT for Europe, in Pounds Sterling for Great Britain and in US Dollars for the United States, VAT included, but excluding customs charges and other taxes. Customs charges and other taxes must be paid by the customer directly to the carrier.
The prices indicated on Heartlessjeans.com are guaranteed until the expiry date indicated in the offer. The prices displayed in the catalogs are valid until the date indicated in these catalogs and within the limits of available stocks.

The prices indicated do not take into account the postage and packaging costs which will be invoiced in addition according to the destination of the products ordered.

Heartlessjeans.com reserves the right, which the user accepts, to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of the order recording, subject nevertheless to availability. of said products.

The user can learn about the different products offered for sale on heartlessjeans.com.
The user can browse freely on the different pages of the site, without being committed to an order.

If the user wishes to place an order, he will choose the different products in which he has an interest, and will express said interest by clicking on the add to cart box. At any time, the user can: :
- obtain a summary of the products he has selected, by clicking on my basket,»,
- complete their selection of products and order their products by clicking on order.».

To order the products he has thus chosen, after having clicked on order, all users must identify themselves, either in the frame already registered, by entering their email address and password, if they have already created their account. , or in the create your account window otherwise. In the latter case, the user must accurately complete the form made available to him, on which he will include in particular the information necessary for his identification and in particular his name, first name, postal address. In addition, the user must provide his e-mail address and a password of his choice which will be personal and confidential and which he will need to identify himself later on Heartlessjeans.com.s.com.

The user is informed and accepts that the entry of these two identifiers constitutes proof of his identity and manifests his consent.

Once the user has been identified, he must validate the delivery address (as specified in article 4 below), then choose the means of payment, then an order form will appear on the screen, summarizing: the nature, quantity and price of the products selected by the user, as well as the total amount of the order, the user's contact details, the delivery address of the products.

After having read the status of his order, and once all the requested information has been completed by the user, the latter will choose his means of payment to definitively confirm his order.

As soon as he validates his payment, the order is registered and becomes irrevocable. The user becomes a buyer. The order form will be recorded in the computer registers of Heartlessjeans.com themselves kept on a reliable and durable medium, and will be considered as proof of the contractual relations between the parties.

In accordance with article 5 below, the buyer has the right to exchange and refund, for a period of 14 days from the date of receipt of the products by the buyer.

When he has validated his means of payment (if applicable with the provision of his card number and the expiration date), a summary of the buyer's order will be displayed and will mention in particular the number of the transaction.

This summary will also be sent to him by e-mail, at the latest on delivery of the products, to the e-mail address indicated by him at the time of the order.

This confirmation will include all the constituent elements of the contract entered into between the parties.
Heartlessjeans.com will do its best to ensure that the order is shipped by our services within an average period of 2 to 3 working days from the day following that of the validation by the buyer of his order, except on weekends, days public holidays and summer vacations (the latter being announced on the site via an information banner prior to ordering).

The products ordered by the buyer will be delivered in France and internationally, to the address indicated by the latter on the order form. As such, the buyer will be able to have the products delivered to an address other than his own. Heartlessjeans.com will make its best efforts to ensure the respect of the delivery time of the order to the address designated by the buyer. However, this delivery cannot be ensured in the event of force majeure, transport strike and / or postal services.

In any case, the products will be sent by the Colissimo postal services.

The Delivery costs applicable to the Order are those mentioned on the Site at the time of the Order in the Delivery and Returns section..
Heartlessjeans.com therefore declines all responsibility in the event of an excessively long delivery time due to postal services or means of transport, as well as in the event of loss of the products ordered or of a strike. The risks of transport are borne by the buyer, who must formulate a reasoned protest to the postal services, within three working days of delivery. In addition, it is specified that the property of the products ordered will be transferred to the purchaser only with the total payment of the invoiced price, and this includes the costs of delivery.

However, despite all the care taken by Heartlessjeans.com in preparing shipments, a product may be missing. Likewise, after transporting the package, one of the products may prove to be defective.

This is why, upon receipt of his order, the buyer will check the conformity of the products received. Any anomaly concerning the delivery (missing or broken product, damaged letter,) must imperatively be notified, on the same day of receipt or at the latest on the first working day following receipt, to Heartlessjeans.com customer service by e-mail at customer service, sent through the contact form on Heartlessjeans.com. Any complaint made after this period will be rejected and Heartlessjeans.com will be released from any liability. Heartlessjeans.com reserves the right to ask the buyer to return the defective product to him.

If the aforementioned conditions are met, Heartlessjeans.com will then proceed either to the exchange or the refund of the defective product (s), or to the reshipment of the missing product (subject to the merits of the request of the Buyer).
After receiving your order, you can return your pants, at your expense, for several reasons:

  • A defective product
  • A change of color
  • A change in size

To do so, you must return the item within 14 working days from the date of receipt of your order to:

Heartless Jeans
Distance selling service
206 Saint Denis Street
75002 Paris Francee

Within your return, we ask you to attach in writing the subject of your return along with your order number and contact details. Your return must be sent with a tracking number which will be requested by our customer service in the event that the parcel is lost or lost by the postal services.

Your request will be processed upon receipt of your return if the return conditions are met:

  • Item in its original packaging
  • Unworn item
  • Unwashed item

    Heartlessjeans.com will reimburse the buyer, within 14 days of the date Heartlessjeans.com receives the package.

    In the specific context of certain commercial transactions, the discount is proportionally distributed over the value of each item.
    The buyer has a period of 14 days to return, at his expense, the product (s) he has ordered if it (these) does not give him satisfaction. This period starts from the day of receipt of the order. The right of withdrawal can be exercised by using and sending the model withdrawal form appended to the General Conditions of Sale, by mail, to the following address: HEARTLESS JEANS 206 rue Saint Denis 75002 Paris, France or by mail to eshopheartless@gmail.com.m.

    The product (s) must be returned in their original packaging and packaging, in their original condition, new, unworn, unwashed. . If the aforementioned conditions are met, Heartlessjeans.com will reimburse the buyer, within 30 days from the date of receipt by Heartlessjeans.com of the package (the date of receipt by Heartlessjeans.com constituting notification to Heartlessjeans.com the exercise by the buyer of his right of withdrawal), the sums paid by him, with the exception, however, of the costs of returning the products to Heartlessjeans.com which remain the responsibility of the buyer.
    The amount owed by the buyer is the amount indicated on the order confirmation sent to the buyer.

    We work with the company STRIPE which integrates the SSL security standard. Your confidential data (card number, expiration date, cryptogram) are transmitted after encryption directly to the STRIPE server and are not transmitted at any time to our server and our site. Your order will be recorded and processed upon acceptance of payment by the banking service..

    Payment for purchases is made at the customer's choice:

    • Payment by secure bank card:

    You can pay for your purchases with the bank card of your choice: Credit card, Visa, Mastercard, American express as well as all the cards available in the countries covered by the zone.

    • Payment by heartless Jeans gift card  :

    You have a gift card Heartless Jeans , thanks to the latter you can pay for your purchases. If the credit on your card is not sufficient, you will be able to complete your payment with your usual bank card, or any other means of payment of your choice.

    In any case, Heartlessjeans.com reserves the right to refuse any order or any delivery in the event of exceeding the ceilings indicated in the preamble hereof, of an existing dispute with the purchaser, of total or partial non-payment of a previous order by the buyer, refusal of authorization of payment by bank card from banking organizations, non-payment or partial payment. The responsibility of Heartlessjeans.com can then in no case be engaged.

    The provision of personal information collected in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the establishment of delivery slips. The lack of information implies the automatic rejection of the order.

    These data are necessary for the processing of your order and the follow-up of our commercial relationship.

    In accordance with the Data Protection Act, you have the right to access, rectify and oppose data concerning you from Heartlessjeans.com at the address below.

    Heartlessjeans.com may be required to communicate personal information to its business partners. The user will thus be able to receive commercial offers from third parties. As such, it is specified that unless the user expressly refuses, the data may be communicated to the business partners of Heartlessjeans.com. However, with regard to his email address, it can only be used by Heartlessjeans.com or communicated to said partners with the express consent of the user. Of course, a posteriori, the user retains the possibility of refusing by expressing his refusal by post to the following address: Heartless Jeans Distance selling service 206 rue Saint Denis, 75002 Paris France. Or by email to customer service: eshopheartless@gmail.comom
    As a customer, you wanted to receive our promotional offers. If you no longer wish, you can write specifying your name, first name and address at the above address or unsubscribe by clicking on the subscribe or unsubscribe link from the newsletter in your account..
    7.2. COOKIES

    Heartlessjeans.com uses the use of cookies. The cookie is a computer file, stored on the hard drive of the user's personal computer. It is intended to report a previous visit of the user to Heartlessjeans.com. Cookies are only used by Heartlessjeans.com for the purpose of personalizing the service offered to the user.

    The user retains the possibility of refusing cookies by configuring his internet browser. He then loses the possibility of personalizing the service delivered to him by Heartlessjeans.com via Heartlessjeans.com.
    7.3. WEB BEACONS

    Certain web pages on the site may sometimes contain electronic images or web beacons, which are used to count the number of visitors to the page.e.

    These web beacons can be used with some of our partners, in particular to measure and improve the effectiveness of certain advertisements.

    In any case, the information obtained via these tags is strictly anonymous and simply allows statistics to be gathered on the number of visits to certain pages of the site, in order to better serve the users of our site.

    We have updated our privacy policy in accordance with the new general data protection regulation, GDPR, which comes into force on May 25, 2018. In the following sections, find the process for processing your data.

    We collect the personal data you provide to us when you create an account or place an order. You may be required to give us your name, delivery and billing addresses, telephone numbers, email addresses and date of birth. When you purchase a product from our site, we collect information about your order such as which products you purchased, when and where you purchased them, what type of payment you used. We keep this data for the authorized legal duration relating to the reasons for which it was collected.

    When you browse our website we may also collect anonymous data such as the type of device you used to visit the site, the browser used, your surfing behavior such as the number of pages you visited and the information on how you arrived on the site: for example via a search engine or by clicking on an advertisement. We may also collect your IP address.
    We only collect the information you give us: if you do not want us to collect your personal data, please do not provide us with this type of information.
    If you would like all of your personal data to be permanently deleted from our files, please contact us by email at contact@Heartlessjeans.com.
    Please note that we are required to keep the necessary contractual data (essential data associated with an order placed for example) for regulatory reasons.
    We will never share your data with third parties outside of Heartless Jeans, unless you give us your consent; as required or permitted by law, and with the exception of our service providers or successors in title to our company.

    Heartlessjeans.com will not be responsible for the total or partial non-performance of its obligations under this contract, if this non-performance is caused by an event constituting force majeure, in particular in the event of disruption or total or partial strike, in particular of postal services and means of transport and / or communications, flooding, fire.

    Events meeting the criteria set by the case law of the 2th civil chamber of the court of cassation.

    In the presence of an event constituting force majeure, Heartlessjeans.com will notify the user / buyer within 5 working days of the occurrence or threat of this event.

    The parties agree that they must consult each other as soon as possible in order to jointly determine the terms of execution of the order during the period of force majeure.

    Beyond a period of 30 days of interruption due to force majeure, Heartlessjeans.com may not honor the order, on condition that it reimburse the buyer if necessary.

    If one or more stipulations of these general conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will keep all their strength and reach.

    These general conditions of sale and the order summary sent to the buyer form a contractual whole and constitute the entire contractual relationship between the parties.

    In case of contradiction between these documents, the general conditions of sale will prevail.

    These general conditions of sale and the contractual relationship between Heartlessjeans.com and the buyer are subject to French law. In the event of a dispute, an amicable solution will be sought before any legal action.


    (Complete and return this form as well as the order number only if you wish to withdraw from the contract. We advise you to also specify your order number)
    Attention: HEARTLESS JEANS 206 rue Saint Denis 75002 Paris, France, E-mail: eshopheartless@gmail.comm
    I notify you by the presence of my withdrawal from the contract for the sale of the good (s) below: Ordered on .. (date of order) and / or received on .. (date of delivery)ivraison)
    Name of the consumer Client: ..……..
    Address of the consumer Customer: ..……..
    Signature of the Consumer Client (only if this form is notified on paper)
    Date: ..……..
    For any information, you can contact Customer Service at eshopheartless@gmail.com or by phone at + 00 33 (0) 1 40 26 23 89 (free call from France)