Shipping policy


Delivery is free from € 200 purchase via Colissimo in mainland France (including Corsica, Monaco, Andorra) and overseas.

• Delivery in mainland France via Colissimo home (€ 8.8) in France in 24 to 72 hours

• Delivery via Colissimo to the French overseas departments (Guadeloupe, Martinique, Mayotte, Reunion), Saint-Pierre and Miquelon, Saint-Martin, Saint-Barthélemy (€ 24) in 11 to 18 days.

Delivery is free from € 250 of purchase via Colissimo in Europe (Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Canary Islands, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland).

• Delivery via Colissimo in Europe (18 €) in 4 to 7 working days

If the delivery is scheduled in a country subject to customs taxes, these taxes are the responsibility of the customer.



You have 15 days to change your mind and return the item to us in its original condition. You are responsible for the return costs, so you can choose the carrier of your choice. We advise you to choose a followed instructions for use.

  • Products must be returned intact, unused, unwashed and in their original packaging.
  • Send us an email "Return Form" to, specifying the order number, the items concerned by your return and indicate the reason for the return.
  •  Once the request has been sent, print your message and slip it in your package before sending it.

Return the items to the following address:

Heartless Jeans

206 rue Saint Denis

75002 Paris - France

Please note that without your return slip, we cannot identify your return and cannot refund you.

The refund will be made within 15 days from the date on which the return has been received by Heartless Jeans if all the conditions mentioned in the return procedure are met.